Patient Care Support Specialist

Lincare Holdings Inc.; Lenexa (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings Inc. seeks a customer service representative to assist customers by answering questions, resolving problems, and ensuring orders align with physician directions. You will communicate via inbound/outbound calls, document interactions in the system, and support ongoing patient education.

The role emphasizes accurate data entry, adherence to procedures, and collaboration with team members to meet patient needs while maintaining compliance and quality standards.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Documentation

Data entry

Training support

Reading orders

Education

High School Diploma/GED

Computer entry

Licensing requirements

Job description

Lincare Holdings Inc. seeks a customer service representative to assist customers by answering questions, resolving problems, and ensuring orders align with physician directions. You will communicate via inbound/outbound calls, document interactions in the system, and support ongoing patient education.

The role emphasizes accurate data entry, adherence to procedures, and collaboration with team members to meet patient needs while maintaining compliance and quality standards.