Patient Care Support Specialist

Lincare Holdings Inc.; Salem (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. seeks a customer service/ordering support representative to assist patients with inquiries, education, and order processing. The role involves handling calls, assessing needs, and ensuring accurate demographic and order data in our systems.

The position emphasizes clear communication with patients and team members, with responsibilities including training assistance and accurate documentation of interactions. Comprehensive benefits and continuous training are provided.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Read and analyze documents

Effective communication

Training support

Maths for frequency/dose

Follow instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare Holdings Inc. seeks a customer service/ordering support representative to assist patients with inquiries, education, and order processing. The role involves handling calls, assessing needs, and ensuring accurate demographic and order data in our systems.

The position emphasizes clear communication with patients and team members, with responsibilities including training assistance and accurate documentation of interactions. Comprehensive benefits and continuous training are provided.