Patient Care & Education Support Specialist

Health-Care-Solutions-At-Home; Toledo (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare is seeking a customer-facing role focused on answering questions, educating customers about products and services, and ensuring accurate order processing and demographic data updates. The position involves handling calls, assessing needs, and supporting compliance with physician orders.

Candidates should read and analyze patient orders, communicate effectively with coworkers and patients, and assist with training while following written and oral instructions.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Document analysis

Communication

Training others

Dose calculation

Instruction following

Education

High School diploma / GED

Computer entry required

Licensing requirements per location

Job description

Lincare is seeking a customer-facing role focused on answering questions, educating customers about products and services, and ensuring accurate order processing and demographic data updates. The position involves handling calls, assessing needs, and supporting compliance with physician orders.

Candidates should read and analyze patient orders, communicate effectively with coworkers and patients, and assist with training while following written and oral instructions.