Healthcare Customer Service Specialist

Lincare-085e31c; Boise (ID); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Descripción de la vacante

Lincare is seeking a customer-focused representative to communicate with patients, answer questions, resolve problems, and document interactions to support physician-directed care. The role includes accurate order entry and updating demographic information in the system.

Responsibilities involve inbound/outbound calls, customer education on products/services, training colleagues, and maintaining compliant records. A High School Diploma and basic computer entry skills are required.

Formación

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees.
• calculate figures and amounts in reference to frequency and doses dispensed.
• apply common sense understanding to carry out oral and written instructions.

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Conocimientos

Communication

Training others

Customer service

Detail orientation

Educación

High School Diploma or GED

Computer entry

Licensing requirements for location

Descripción del empleo

Lincare is seeking a customer-focused representative to communicate with patients, answer questions, resolve problems, and document interactions to support physician-directed care. The role includes accurate order entry and updating demographic information in the system.

Responsibilities involve inbound/outbound calls, customer education on products/services, training colleagues, and maintaining compliant records. A High School Diploma and basic computer entry skills are required.