Patient Services & Education Specialist

Lincare-085e31c; Panama City (FL); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical, dental, and vis

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee training and advancement

Résumé du poste

Lincare is seeking a customer service professional to support patient and physician needs by answering questions, resolving problems, and processing orders. You will handle inbound and outbound calls, verify demographics, and document interactions in our computerized system.

The role emphasizes accuracy in dispensing information, training of staff, and adherence to physician directions. A high school diploma or GED is required, basic computer entry skills, and the ability to lift up to 50 pounds

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsabilités

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Connaissances

Communication

Customer service

Documentation

Data entry

Formation

High School Diploma / GED

Outils

Computer entry

Description du poste

Lincare is seeking a customer service professional to support patient and physician needs by answering questions, resolving problems, and processing orders. You will handle inbound and outbound calls, verify demographics, and document interactions in our computerized system.

The role emphasizes accuracy in dispensing information, training of staff, and adherence to physician directions. A high school diploma or GED is required, basic computer entry skills, and the ability to lift up to 50 pounds