Patient Support Concierge & Care Coordinator

Mainline; Monticello (AR); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Mainline Health Systems, Inc. is seeking a Patient Support Specialist to join our Patient Support team. You will handle front-desk tasks, verify insurance details, collect co-pays, and help coordinate appointments while supporting a patient-centered medical home model.

The role emphasizes clerical accuracy, HIPAA compliance, and teamwork across multiple clinics; across varying schedules and potential overtime as needed.

Competenze

• High School Diploma or GED required.
• Secretarial training preferred; experience may substitute.
• At least 5 years of secretarial experience desirable.
• Typing speed of 60 wpm minimum.
• Ability to communicate effectively in person and on the phone.

Mansioni

• Greet patients courteously and address questions.
• Ensure patient confidentiality and provide needed information.
• Answer and transfer calls or send telephone encounters.
• Verify sliding fee eligibility and annual updates.
• Collect patient fees and handle registration/check-in/out.
• Prepare letters for patients (e.g., school excuses).
• Maintain lobby appearance and direct patients to appropriate locations.
• Support daily close-out, balancing, and deposits.

Conoscenze

Secretarial experience

Typing 60 wpm

Communication skills

Customer service

Office machines

Formazione

High School Diploma or GED

Secretarial training preferred

Descrizione del lavoro

Mainline Health Systems, Inc. is seeking a Patient Support Specialist to join our Patient Support team. You will handle front-desk tasks, verify insurance details, collect co-pays, and help coordinate appointments while supporting a patient-centered medical home model.

The role emphasizes clerical accuracy, HIPAA compliance, and teamwork across multiple clinics; across varying schedules and potential overtime as needed.