Patient Care & Registration Coordinator

Mainline; Star City (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Mainline Health Systems, Inc. in Star City, AR is seeking a Patient Support Specialist to join the care team. You will handle patient greeting, registration, billing, and communications to support a patient-centered medical home model.

The role covers daily clerical duties, insurance verification, and coordination across clinics, with possible variable schedules and volunteer hours to support patient care.

Qualifications

• High School Diploma or GED is required.
• Graduation from a Business or Technical School in a secretarial training program is preferred. However, prior experience in a similar position may be substituted.
• A minimum of five years secretarial experience is desirable.
• The ability to use current office machines and equipment.
• The ability to type a minimum of 60 words per minute.
• The ability to communicate effectively in person and on the telephone with other staff, the public, the patients and the medical staff of the community health center.

Responsibilities

• Greet patients in a courteous and professional manner and addresses questions.
• Ensures patient confidentiality and provides patients with needed information.
• Answering and transferring calls or by sending telephone encounter.
• Establishes that each patient that is eligible for sliding fee is advised of the scale, proper documents needed and is updated annually.
• Collects and receives patient fees.
• Responsible for patient registration process, including the patient’s background and demographics, and checking the patient in and out.
• Performs other necessary duties required to meet the goal of providing primary health care.
• Responsible for confirming future appointments.
• Responsible for daily close-out, balancing, and deposit of daily work.
• Maintains the lobby for appearance.
• Direct the flow of patients and visitors to appropriate places and parties.
• Advise patients when necessary of provider schedule changes.
• Advise medical staff if patient arrives in an emergency or when a call is received alerting receptionist of an arriving emergency.
• Gather and verify all insurance numbers to ensure eligibility.
• Sending Medicaid referrals to other provider offices.
• Responsible for knowing how to use the iPad to check patients in.
• Responsible for obtaining ID and Insurance cards annually.
• Creating letters for patients if needed.
• Participates in monthly clinical staff meeting and quality improvement practices.
• Participates in daily team huddles and communicates concerns or necessary information to the care team.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MHSI.
• Completion of continual job training processes set forth by Mainline Health Systems, Inc.
• Enter, review and scan all paper records into the EMR by the end of each day.
• Any other duties assigned by Office Manager, Clinic Manager, Director of Operations, COO or CEO.

Skills

Communication

Typing 60 wpm

Secretarial experience

Education

High School Diploma or GED

Secretarial training program

Job description

Mainline Health Systems, Inc. in Star City, AR is seeking a Patient Support Specialist to join the care team. You will handle patient greeting, registration, billing, and communications to support a patient-centered medical home model.

The role covers daily clerical duties, insurance verification, and coordination across clinics, with possible variable schedules and volunteer hours to support patient care.