Patient Concierge & Front Desk Specialist

Integrity Care Group; Decatur (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to handle front office tasks, greetings, data entry, insurance verification, and co-pay collection while ensuring patient confidentiality. In this role you will manage registrations, verify insurance, maintain patient records, and support HIPAA compliance, while delivering exceptional concierge-level service in a busy clinic environment.

The position requires strong multi-tasking, attention to detail, and teamwork with clinical staff

Qualifications

• Education: High School Diploma or equivalent; Associates preferred.
• Certification: Must obtain and maintain a current BLS certification.
• Experience: 1–3 years in a medical office preferred.
• Skills: Understanding of medical coding and billing; HIPAA/OSHA knowledge; proficient with PC applications.
• Ability to supervise and train staff.

Responsibilities

• Greet patients with a polite, helpful manner and provide excellent service.
• Verify insurance, collect co-pays, and enter data into the system.
• Maintain patient confidentiality per HIPAA guidelines.
• Balance daily charges and safeguard funds.
• Manage patient charts and referrals; coordinate with other medical entities.

Skills

Medical office experience

Medical coding & billing

HIPAA compliance

MS Office / PC skills

Team supervision

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Medical practice software

Internet & Email

Job description

Integrity Care Group is seeking a Patient Service Specialist to handle front office tasks, greetings, data entry, insurance verification, and co-pay collection while ensuring patient confidentiality. In this role you will manage registrations, verify insurance, maintain patient records, and support HIPAA compliance, while delivering exceptional concierge-level service in a busy clinic environment.

The position requires strong multi-tasking, attention to detail, and teamwork with clinical staff