Patient Concierge & Front Office Specialist

Integrity Care Group; Duncan (OK); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity in a fast-paced medical office.

The role emphasizes HIPAA compliance, accurate data entry, and excellent customer service, with responsibilities spanning scheduling referrals and coordinating with providers. This on-site position requires professionalism and teamwork in a clinic setting.

Qualifications

• Greet and assist patients with courtesy and efficiency.
• Understand and apply HIPAA privacy rules in all interactions.
• Assist with basic medical coding and billing processes.
• Proficient in common PC applications and office software.
• Experience supervising or training staff is a plus.

Responsibilities

• Greets patients warmly and manages registration data accurately.
• Verifies insurance information and co-pays at each visit.
• Maintains patient data integrity and confidentiality at all times.
• Balances daily charges and safeguards received payments.
• Assists in scheduling referrals and coordinating with providers.

Skills

Customer service

HIPAA knowledge

Medical coding

MS Office

Team supervision

Education

High School Diploma or equivalent

Associates preferred

Tools

EHR software

Job description

Integrity Care Group seeks a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data integrity in a fast-paced medical office.

The role emphasizes HIPAA compliance, accurate data entry, and excellent customer service, with responsibilities spanning scheduling referrals and coordinating with providers. This on-site position requires professionalism and teamwork in a clinic setting.