Patient Support & Compliance Specialist

Talentify; Yorktown (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Talentify in Indiana seeks a customer service associate to assist patients with questions, orders, and education on products and services. The role requires accurate data entry and adherence to physician-directed orders.

Responsibilities include documenting calls, processing orders, and updating demographic information in the system while maintaining high standards of patient care and compliance.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Computer entry required and ability to work with patient orders.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Updates demographic information in records.

Skills

Customer service

Pharmacy terminology

Effective communication

Training others

Data entry

Demographics updates

Education

High School Diploma / GED

1–3 months related experience

Computer entry required

Tools

Computer systems

Job description

Talentify in Indiana seeks a customer service associate to assist patients with questions, orders, and education on products and services. The role requires accurate data entry and adherence to physician-directed orders.

Responsibilities include documenting calls, processing orders, and updating demographic information in the system while maintaining high standards of patient care and compliance.