Patient Services & Education Specialist

Talentify; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Talentify in Lexington, KY seeks a healthcare customer service associate to communicate with customers, answer questions, determine product/service needs, and support compliance with physician direction.

You will handle inbound/outbound calls, verify orders, document interactions in the computerized system, and assist with training of staff while maintaining accurate records and data entry. The role emphasizes clear communication and attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED, or up to 3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Communication

Pharmacy terminology

Data entry

Training support

Numerical calculation

Instructions adherence

Education

High School Diploma or GED

Computer entry required

Licensing per location

Tools

Computer systems

Job description

Talentify in Lexington, KY seeks a healthcare customer service associate to communicate with customers, answer questions, determine product/service needs, and support compliance with physician direction.

You will handle inbound/outbound calls, verify orders, document interactions in the computerized system, and assist with training of staff while maintaining accurate records and data entry. The role emphasizes clear communication and attention to detail in a fast-paced environment.