Patient Services & Order Support Specialist

Talentify; Batesville (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify in Batesville, MS seeks a customer service specialist to communicate with customers, answer questions, assess needs, and support physician-directed compliance. You will document calls and enter orders, while verifying demographic information in the system.

The role requires reading and understanding orders, pharmacy terminology, and assisting with employee training. Physical duties include lifting up to 50 pounds and meeting licensing requirements where applicable.

Qualifications

• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Applies common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the computerized system.
• Updates demographic information in records.

Skills

Customer communication

Order entry

Documentation

Training others

Basic math

Instruction following

Education

High School Diploma

GED

Related training/experience

Job description

Talentify in Batesville, MS seeks a customer service specialist to communicate with customers, answer questions, assess needs, and support physician-directed compliance. You will document calls and enter orders, while verifying demographic information in the system.

The role requires reading and understanding orders, pharmacy terminology, and assisting with employee training. Physical duties include lifting up to 50 pounds and meeting licensing requirements where applicable.