Patient Services & Compliance Support Specialist

Talentify; Johnson City (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify in Johnson City, Tennessee seeks a patient-facing customer service representative to answer questions, resolve problems, and support compliance with physician direction. The role involves inbound/outbound calls, documenting interactions, and entering orders in our systems.

The ideal candidate will have a High School diploma or GED, basic computer entry skills, and the ability to communicate clearly with coworkers and patients.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Read & analyze docs

Pharmacy terminology

Effective communication

Training others

Calculate doses/frequencies

Follow oral/written instructions

Education

High School Diploma / GED

Computer data entry

Licensing requirements (local)

Job description

Talentify in Johnson City, Tennessee seeks a patient-facing customer service representative to answer questions, resolve problems, and support compliance with physician direction. The role involves inbound/outbound calls, documenting interactions, and entering orders in our systems.

The ideal candidate will have a High School diploma or GED, basic computer entry skills, and the ability to communicate clearly with coworkers and patients.