Patient Services & Education Specialist

Talentify; Westfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Westfield, IN, seeks a customer service professional to handle inbound/outbound calls, assess product needs, and support physician-directed orders. The role involves documenting interactions and entering orders into a computerized system.

Candidates should understand pharmacy terminology and be able to train others while maintaining accurate demographic data and compliance with orders.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Assist with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

Talentify in Westfield, IN, seeks a customer service professional to handle inbound/outbound calls, assess product needs, and support physician-directed orders. The role involves documenting interactions and entering orders into a computerized system.

Candidates should understand pharmacy terminology and be able to train others while maintaining accurate demographic data and compliance with orders.