Patient Care & Customer Support Specialist

Talentify; Janesville (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits

Training and advancement opportunities

Employee discounts

Job summary

Talentify seeks an attentive customer support associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, document interactions, and enter orders in our computerized systems.

A High School diploma or GED and basic computer entry skills are required; training of staff may be involved. Occasional lifting up to 50 pounds is possible, and the role includes competitive benefits and

Qualifications

• High School Diploma or GED and 1–3 months related experience or training
• Computer entry required
• Must meet any licensing requirements for specific location
• Read and analyze documents such as patient orders
• Comprehend pharmacy terminology
• Effective communication with coworkers and patients alike

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by an automated dialer
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Customer communication

Documentation

Data entry

Record keeping

Training others

Compliance

Education

High School Diploma / GED

Tools

Computer systems

Job description

Talentify seeks an attentive customer support associate to communicate with customers, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, document interactions, and enter orders in our computerized systems.

A High School diploma or GED and basic computer entry skills are required; training of staff may be involved. Occasional lifting up to 50 pounds is possible, and the role includes competitive benefits and