Patient Care Support Specialist

Talentify; Galax (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Talentify is seeking a pharmacy customer support associate in the United States for handling inbound/outbound calls, answering questions, and educating customers on products and services. The role includes entering orders, updating patient information, and ensuring compliance with physician directions.

Qualifications include a HS diploma or GED, basic computer skills, and the ability to learn medical terminology and pharmacy practices.

Qualifications

• HS diploma or GED or 1–3 months related experience/training
• Computer entry required
• Must meet licensing requirements for specific location
• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients
• Assist with training of employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Comprehension of medical terms

Communication

Training others

Dosage calculations

Instruction adherence

Data entry

Education

High School Diploma or GED

Basic computer literacy

Job description

Talentify is seeking a pharmacy customer support associate in the United States for handling inbound/outbound calls, answering questions, and educating customers on products and services. The role includes entering orders, updating patient information, and ensuring compliance with physician directions.

Qualifications include a HS diploma or GED, basic computer skills, and the ability to learn medical terminology and pharmacy practices.