Patient Solutions Specialist - Billing & Care Support

Paycom; West Chester (Chester County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental & vision

401k with company match

Paid time off

Paid holidays

Volunteer program

Job summary

Professional Credit Service is seeking a Customer-Focused Patient Solution Specialist to assist patients with accounts, set up payment arrangements, and answer billing questions. The role emphasizes empathetic support, data accuracy, and use of healthcare databases in a fast-paced environment.

You will handle both inbound and outbound calls, maintain records, and resolve issues with a professional communication style. On-site in West Chester, PA, with benefits and a 401k plan available.

Qualifications

• Experience using healthcare database programs is preferred.
• Strong analytical skills and ability to multi-task in a high-volume call environment.
• Excellent communication skills with a professional speaking voice.

Responsibilities

• Set up payment arrangements on self-pay balances.
• Handle inbound and outbound calls; update account information.
• Answer basic medical billing and insurance questions.
• Learn and use healthcare database programs; resolve issues.
• Multi-task and focus on problem resolution.

Education

High School Diploma/GED or equivalent

Job description

Professional Credit Service is seeking a Customer-Focused Patient Solution Specialist to assist patients with accounts, set up payment arrangements, and answer billing questions. The role emphasizes empathetic support, data accuracy, and use of healthcare databases in a fast-paced environment.

You will handle both inbound and outbound calls, maintain records, and resolve issues with a professional communication style. On-site in West Chester, PA, with benefits and a 401k plan available.