Patient Solution Specialist

Professional Credit Service; West Chester (Chester County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k/Roth Plan with company match

Paid Time-Off (up to 80 hours) and 7+3

Paid Holidays

Volunteer/community outreach program

Job summary

Professional Credit Service, West Chester, PA, seeks a Patient Solution Specialist to provide empathetic customer service to patients with self-pay balances. You will handle inbound and outbound calls, assist with payments and payment plans, and work with insurance questions in a fast-paced, compassionate environment.

You will learn healthcare database programs and focus on problem resolution, data entry, and accurate account updates while delivering a professional, helpful patient experience.

Qualifications

• Provides empathetic, caring customer service to patients.
• Handles inbound and outbound calls and data entry.
• Sets up payment arrangements and assists with payments, payment plans, and disputes.
• Uses healthcare database programs and analyzes issues for resolution.

Responsibilities

• Answer inbound calls and make outbound calls to patients.
• Enter and update account information, collect insurance data.
• Assist patients with payments and payment plans and resolve disputes.
• Provide clear explanations for medical billing questions and help with insurance.

Skills

Customer service

Excellent communication

Multitasking

Data entry

Analytical skills

Tools

Healthcare database programs

Job description

LOCATION: On-Site, West Chester, PAProfessional Credit Service is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach.We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a career where you can make a meaningful impact on the lives of others?Then a Patient Solution Specialist position with our Ensource service line might be for you!As a Patient Solution Specialist, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on— and you’ll do it all while earning certification as a revenue cycle healthcare professional!Job Summary/Objective:The Patient Solution Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.What Will You Be Doing as a Patient Solution Specialist?Set up acceptable payment arrangements on current self-pay balances.Handle Inbound and outbound calls, data entry and update account information.Help patients by answering basic medical billing and insurance questions.Learn and utilize several healthcare database programs.Focus on problem resolution.Use strong analytical skills and ability to multi-task and manage a high volume of calls.Exercise excellent communication skills with a professional speaking voice.Hours & Compensation$18.00/hourMonthly Bonus OpportunityShifts Monday-Friday between 8:00AM-6:00PMEvery 3rd Saturday 9:00AM-2:00PMGreat benefits (health, dental & vision Insurance) eligible the 1st of the month following 60 days.We offer a traditional 401k/Roth Plan with company match.Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careersApply today and start making a difference with Professional!EOE/DFW