Patient Accounts Specialist — Impactful Patient Support

UHS; Richmond (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and

Prescription Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services’ Atlantic Region Central Billing Office seeks a Customer-Focused Patient Accounts Specialist to handle first-line inquiries about patient accounts from patients or insurers. You will resolve billing questions, document issues in the accounting system and coordinate with facility staff for timely resolutions.

Acting as the primary contact, you will respond within 24 hours, escalate where needed, and maintain knowledge of call routing and patient accounting systems while

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer focused, detail oriented, ability to multi-task, 10 key data entry, and excellent written and oral communication skills.

Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Job description

Universal Health Services’ Atlantic Region Central Billing Office seeks a Customer-Focused Patient Accounts Specialist to handle first-line inquiries about patient accounts from patients or insurers. You will resolve billing questions, document issues in the accounting system and coordinate with facility staff for timely resolutions.

Acting as the primary contact, you will respond within 24 hours, escalate where needed, and maintain knowledge of call routing and patient accounting systems while