Patient Solution Specialist

Ensource; Chester (Delaware County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Professional Credit Service in West Chester, PA is seeking a Patient Solution Specialist to provide empathetic customer service to patients, assist with accounts, and help with payments and insurance questions. You will learn healthcare database systems and manage a high volume of calls.

Responsibilities include setting up payment arrangements, data entry, and resolving disputes, while offering compassionate support to patients and supporting health systems we serve.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn healthcare database programs and handle high call volume.
• Capable of setting up payment arrangements and resolving disputes.

Responsibilities

• Accept inbound calls and make outbound calls.
• Assist patients with accounts, payments, and payment plans.
• Obtain insurance information and answer billing questions.
• Set up acceptable payment arrangements on current self-pay balances.
• Data entry and update account information.

Skills

Customer service

Communication

Data entry

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Healthcare databases

Job description

# Patient Solution SpecialistHot JobEducation LevelHigh School Diploma/GED or equivolent## Description***LOCATION: On-Site, West Chester, PA*****Professional Credit Service** is the Pacific Northwest's leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach.We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.Then a **Patient Solution Specialist** position with our Ensource service line might be for you!As a **Patient Solution Specialist**, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on - and you'll do it all while earning certification as a revenue cycle healthcare professional!**Job Summary/Objective:**The Patient Solution Specialist will be responsible for providing excellent customer service by assisting patients with their accounts. Duties include accepting inbound calls, completing outbound calls, obtaining insurance, assisting patients with payments/payment plans, and discussing disputes.* Set up acceptable payment arrangements on current self-pay balances.* Handle Inbound and outbound calls, data entry and update account information.* Help patients by answering basic medical billing and insurance questions.* Learn and utilize several healthcare database programs.* Focus on problem resolution.* Use strong analytical skills and ability to multi-task and manage a high volume of calls.* Exercise excellent communication skills with a professional speaking voice.**Hours & Compensation*** $18.00/hour* Monthly Bonus Opportunity* Shifts Monday-Friday between 8:00AM-6:00PM* Every 3rd Saturday 9:00AM-2:00PM* Great benefits (health, dental & vision Insurance) eligible the 1st of the month following 60 days.* We offer a traditional 401k/Roth Plan with company match.* Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)* Paid Volunteer and Community Outreach Program that allows you to *'**help others**'* in the community,See what it's like to work at Professional Credit by visiting our website at and checking out our video at:Apply today and start making a difference with Professional!*EOE/DFW*