Compassionate Patient Solutions Specialist

Professional Credit Service; West Chester (Chester County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k/Roth Plan with company match

Paid Time-Off (up to 80 hours) and 7+3

Paid Holidays

Volunteer/community outreach program

Job summary

Professional Credit Service, West Chester, PA, seeks a Patient Solution Specialist to provide empathetic customer service to patients with self-pay balances. You will handle inbound and outbound calls, assist with payments and payment plans, and work with insurance questions in a fast-paced, compassionate environment.

You will learn healthcare database programs and focus on problem resolution, data entry, and accurate account updates while delivering a professional, helpful patient experience.

Qualifications

• Provides empathetic, caring customer service to patients.
• Handles inbound and outbound calls and data entry.
• Sets up payment arrangements and assists with payments, payment plans, and disputes.
• Uses healthcare database programs and analyzes issues for resolution.

Responsibilities

• Answer inbound calls and make outbound calls to patients.
• Enter and update account information, collect insurance data.
• Assist patients with payments and payment plans and resolve disputes.
• Provide clear explanations for medical billing questions and help with insurance.

Skills

Customer service

Excellent communication

Multitasking

Data entry

Analytical skills

Tools

Healthcare database programs

Job description

Professional Credit Service, West Chester, PA, seeks a Patient Solution Specialist to provide empathetic customer service to patients with self-pay balances. You will handle inbound and outbound calls, assist with payments and payment plans, and work with insurance questions in a fast-paced, compassionate environment.

You will learn healthcare database programs and focus on problem resolution, data entry, and accurate account updates while delivering a professional, helpful patient experience.