Patient Accounts Specialist — Caring Call Center Pro

Revco Solutions; Omaha (NE); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) match

Paid time off

Paid holidays

Job summary

Revco Solutions on-site role seeks a Patient Account Specialist to assist patients with understanding their accounts and resolving balances. You will handle inquiries with empathy and professionalism, focusing on accuracy and timely updates to patient records.

This position includes participation in a Performance Bonus Plan and comprehensive benefits to support your well-being and financial security.

Qualifications

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Responsibilities

• Answering inbound calls from patients and addressing inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

Skills

Communication skills

Problem solving

Multitasking / typing

Education

High school diploma

Job description

Revco Solutions on-site role seeks a Patient Account Specialist to assist patients with understanding their accounts and resolving balances. You will handle inquiries with empathy and professionalism, focusing on accuracy and timely updates to patient records.

This position includes participation in a Performance Bonus Plan and comprehensive benefits to support your well-being and financial security.