Patient Services & Compliance Specialist

Health-Care-Solutions-At-Home; West Hempfield Township (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Health-Care-Solutions-At-Home in Pennsylvania seeks a patient-focused representative to handle inbound and outbound calls, answer questions, and document interactions in patient records. You will help assess needs, verify physician orders, and support compliance with care plans.

The role requires strong communication, attention to detail, and basic data entry; training teammates may be part of duties. Lifting up to 50 pounds may be required.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Customer service

Training others

Data entry

Education

High School Diploma or GED

Computer literacy

Job description

Health-Care-Solutions-At-Home in Pennsylvania seeks a patient-focused representative to handle inbound and outbound calls, answer questions, and document interactions in patient records. You will help assess needs, verify physician orders, and support compliance with care plans.

The role requires strong communication, attention to detail, and basic data entry; training teammates may be part of duties. Lifting up to 50 pounds may be required.