Empathetic Patient Finance Specialist (Billing & Payments)

Ensource; Chester (Delaware County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Professional Credit Service in West Chester, PA is seeking a Patient Solution Specialist to provide empathetic customer service to patients, assist with accounts, and help with payments and insurance questions. You will learn healthcare database systems and manage a high volume of calls.

Responsibilities include setting up payment arrangements, data entry, and resolving disputes, while offering compassionate support to patients and supporting health systems we serve.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn healthcare database programs and handle high call volume.
• Capable of setting up payment arrangements and resolving disputes.

Responsibilities

• Accept inbound calls and make outbound calls.
• Assist patients with accounts, payments, and payment plans.
• Obtain insurance information and answer billing questions.
• Set up acceptable payment arrangements on current self-pay balances.
• Data entry and update account information.

Skills

Customer service

Communication

Data entry

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Healthcare databases

Job description

Professional Credit Service in West Chester, PA is seeking a Patient Solution Specialist to provide empathetic customer service to patients, assist with accounts, and help with payments and insurance questions. You will learn healthcare database systems and manage a high volume of calls.

Responsibilities include setting up payment arrangements, data entry, and resolving disputes, while offering compassionate support to patients and supporting health systems we serve.