Patient Services Technician – Registration & Support

Carle; Pekin (IL); On-site; USD 22,000 - 35,000; Full time

Job summary

Carle Health in Pekin, IL is seeking a patient access specialist to greet patients, register visits, and coordinate with clinicians to ensure accurate information flow. The role emphasizes accuracy, confidentiality, and excellent service in a fast-paced setting.

You will collect insurance details, enter demographics into the EMR, and support communication across departments. A professional demeanor and strong English skills are essential to helping patients and families.

Qualifications

• Strong English reading, writing, and speaking skills.
• Ability to maintain confidentiality and handle sensitive information.
• Comfortable interacting with a wide variety of people and maintaining professionalism.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Maintain confidentiality at all times.
• Direct and educate patients on specimen collection.
• Handle and store patient specimens per protocol.
• Complete chart preparation and ensure documents are on site.
• Enter demographic, insurance, and diagnostic information accurately.
• Assist consumers with initial paperwork and explain fees.
• Transcribe and reconcile orders; identify insurance plans.
• Scan documents into EMR and maintain accuracy during peak periods.

Skills

Communication skills

Confidentiality

Professional demeanor

Customer interaction

Basic computer skills

Windows OS knowledge

Tools

EMR system

Email client

Word processing

Job description

Carle Health in Pekin, IL is seeking a patient access specialist to greet patients, register visits, and coordinate with clinicians to ensure accurate information flow. The role emphasizes accuracy, confidentiality, and excellent service in a fast-paced setting.

You will collect insurance details, enter demographics into the EMR, and support communication across departments. A professional demeanor and strong English skills are essential to helping patients and families.