Patient Services Specialist - Front Desk & Scheduling

Carle; Illinois; Hybrid; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Illinois is seeking a Patient Services Representative to register patients, collect co-pays, and direct them to the appropriate providers. You will screen and check in patients for scheduled appointments and handle telephone inquiries, ensuring a positive experience and accurate records.

The role involves processing medical records requests, supporting front desk operations, and serving as a patient advocate while adhering to Carle policies.

Qualifications

• Certifications:, Education: Experience In Lieu of Education; Associate's Degree: Related Field, Work Experience:

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management including co-pay collections.
• Requests, locates, sends and receives patient medical records as needed.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Handles and maintains the sale of products pertinent to site or area.
• Checks patients out in a prompt and friendly manner.
• Demonstrates customer service excellence in accordance to Carle policy.
• Adheres to and enforces Carle policies and procedures.

Skills

Customer service

Communication

Cash handling

Education

Associate's degree (Related Field)

Job description

Carle Health in Illinois is seeking a Patient Services Representative to register patients, collect co-pays, and direct them to the appropriate providers. You will screen and check in patients for scheduled appointments and handle telephone inquiries, ensuring a positive experience and accurate records.

The role involves processing medical records requests, supporting front desk operations, and serving as a patient advocate while adhering to Carle policies.