Patient Services Specialist

Carle Health; Hoopeston (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative in Illinois to register patients, verify insurance, schedule, collect co-pays and guide patients to the right providers. You will check patients in and out, handle phone calls, and act as a patient advocate while upholding Carle policies.

Join a team that emphasizes service excellence and teamwork across Carle facilities; the role involves training, supporting front-desk operations, and contributing to efficient patient flow.

Qualifications

• Strong customer service orientation and ability to communicate clearly.
• Proficiency with basic clerical tasks and data entry.
• Familiarity with cash handling and payment processing.
• Ability to navigate common computer applications in a desk environment.

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management including co-pay collections.
• Requests, locates, sends and receives patient medical records as needed.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Handles and maintains the sale of products pertinent to site or area.
• Checks patients out in a prompt and friendly manner.
• Demonstrates customer service excellence in accordance to Carle policy.
• Adheres to and enforces Carle policies and procedures.
• Acts as a patient advocate at all times.
• Attends meetings to enhance knowledge.
• Performs all other duties as assigned.
• Adheres to and enforces Carle Foundation Administrative and Departmental policies and procedures.
• Demonstrates competency in all aspects of the Patient Services Representative role.
• This may include ordering clerical supplies, recall entry, multiple appointment scheduling and the responsibility of a physician’s schedule.
• Serves as systems super user.
• Assists in training of new Patient Services Representative staff and serves as role model by conducting self in a responsible, professional manner at all times.
• Participation on committees and subcommittees including departmental work groups, cross departmental teams, etc.
• Participates in project planning for department and performs specialized tasks consistently. Suggests ways to improve processes.

Skills

Customer service

Cash handling

Phone etiquette

Data entry

Education

Associate's Degree: Related Field

Job description

Carle Health is seeking a Patient Services Representative in Illinois to register patients, verify insurance, schedule, collect co-pays and guide patients to the right providers. You will check patients in and out, handle phone calls, and act as a patient advocate while upholding Carle policies.

Join a team that emphasizes service excellence and teamwork across Carle facilities; the role involves training, supporting front-desk operations, and contributing to efficient patient flow.