Patient Access Specialist I: Registration and EHR

Advocate Health Care; Hazel Crest (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Advocate Health Care in Illinois is seeking a Patient Registrar to check in and register patients, verify demographics and insurance, and collect co-pays. Accuracy and privacy are essential to ensure timely payments and safe care. You will work with the care team to identify patients and provide clear information on tests and appointments.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with Financial Advocates to discuss coverage and payment responsibilities.

Qualifications

• Demonstrate Advocate Health values and behaviors.
• Ability to multitask in a high-volume environment with interruptions.
• Excellent written and verbal communication and interpersonal skills.
• Educate patients on insurance coverage and cost-sharing.
• Understand health insurance basics and Medicare/Medicaid terminology.

Responsibilities

• Check in and register patients; verify demographic, guarantor, and insurance information.
• Discuss and collect co-pays; ensure data accuracy to support billing and care.
• Maintain confidentiality per HIPAA; protect patient information.
• Coordinate with Financial Advocates and explain financial responsibilities.
• Schedule appointments and provide test prep, arrival times, and directions.

Skills

Customer service

HIPAA compliance

Communication

Problem solving

Attention to detail

Education

High School Graduate

Tools

EPIC EMR

Microsoft Office

Job description

Advocate Health Care in Illinois is seeking a Patient Registrar to check in and register patients, verify demographics and insurance, and collect co-pays. Accuracy and privacy are essential to ensure timely payments and safe care. You will work with the care team to identify patients and provide clear information on tests and appointments.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with Financial Advocates to discuss coverage and payment responsibilities.