Patient Services & Registration Specialist

Carle Health; Pekin (IL); On-site; USD 22,000 - 35,000; Full time

Job summary

Carle Health in Pekin, IL is seeking a patient registration professional to provide initial contact with patients and collaborating agencies, handling intake, and ensuring smooth front-desk operations.

You will greet patients, collect required information, explain fees, and protect patient confidentiality while coordinating with care teams. The role emphasizes accurate data entry and courteous service in a busy healthcare setting.

Qualifications

• Basic reading, writing and oral English skills required.
• Ability to respond appropriately to customer and co-worker interactions.
• Maintain confidentiality of information at all times.
• Professional and helpful demeanor in all communications.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Maintain confidentiality and discretion at all times.
• Use professional communication to respond to inquiries.
• Answer calls in a professional manner and direct as needed.
• Assist with patient registration and determine services per physician orders.
• Educate patients on specimen collection when applicable.
• Handle patient specimens and store per protocol.
• Complete chart preparation and ensure paperwork is on site.

Skills

Basic reading skills

Basic writing skills

Basic oral skills

Communication skills

Confidential information handling

Professional demeanor

Tools

Word processing

Spreadsheet

Email client

Windows OS

Web browser

Job description

Carle Health in Pekin, IL is seeking a patient registration professional to provide initial contact with patients and collaborating agencies, handling intake, and ensuring smooth front-desk operations.

You will greet patients, collect required information, explain fees, and protect patient confidentiality while coordinating with care teams. The role emphasizes accurate data entry and courteous service in a busy healthcare setting.