Patient Access & Check-In Specialist

Carle Health; Urbana (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to support daily clinic operations. You will identify patients, check them in/out, post charges, handle cash, and assist with basic appointment scheduling.

Strong communication with physicians and staff is essential to ensure patient needs are met. The role requires familiarity with insurance guidelines, message delivery, and timely documentation.

Qualifications

• Patient check-in/out duties are performed accurately.
• Knowledge of charge posting and cash handling processes.
• Ability to schedule appointments and manage registrations.

Responsibilities

• Coordinates daily clinic prep, patient identification, check in/out and scheduling activities.
• Handles phone calls, relays messages to physicians and staff, and documents information timely.
• Demonstrates professional behavior and maintains patient confidentiality.
• Manages in-basket requests, referrals, and care coordination as needed.
• Utilizes insurance rules to verify coverage and benefits and initiates prior authorizations when needed.

Skills

Patient check-in

Charge posting

Cash handling

Appointment scheduling

Phone handling

Insurance knowledge

Prior authorizations

Job description

Carle Health in Urbana, IL is seeking a Patient Services Representative 1 to support daily clinic operations. You will identify patients, check them in/out, post charges, handle cash, and assist with basic appointment scheduling.

Strong communication with physicians and staff is essential to ensure patient needs are met. The role requires familiarity with insurance guidelines, message delivery, and timely documentation.