Patient Services Team Lead - Scheduling & Registration

Advocate Health; Olympia Fields (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Advocate Health in Illinois seeks a Patient Services Supervisor to lead daily operations in a busy medical office. You will train staff, assign tasks, monitor performance, greet patients, and ensure accurate data entry and scheduling.

You will manage registrations, verify insurance, collect payments, coordinate appointments, and support patients with directions and transportation. The role requires strong communication, organization, and 3 years of leadership experience.

Qualifications

• 3 years of experience in customer service and/or leadership.
• Strong communication and organizational skills.
• Proficiency with basic computer applications and data entry.

Responsibilities

• Acts as a resource to patient services staff, including training, directing work, and performance guidance.
• Assists with HR responsibilities including interviewing, staff development, and policy updates.
• Greets patients and visitors, answers calls, and schedules appointments.

Skills

Leadership

Customer service

Communication

Microsoft Office

Data entry

Education

High School Diploma

Tools

EHR systems

Microsoft Office

Email/CRM tools

Job description

Advocate Health in Illinois seeks a Patient Services Supervisor to lead daily operations in a busy medical office. You will train staff, assign tasks, monitor performance, greet patients, and ensure accurate data entry and scheduling.

You will manage registrations, verify insurance, collect payments, coordinate appointments, and support patients with directions and transportation. The role requires strong communication, organization, and 3 years of leadership experience.