Patient Services Team Lead & Training Coach

Hugh Chatham Health, Inc.; Olympia Fields (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in Olympia Fields seeks an experienced Building Operations administrative supervisor to lead patient services staff and manage daily operations. You will schedule staff, provide day-to-day guidance, and ensure accurate patient registration and insurance processes.

The role requires strong leadership, communication, and organizational skills, with 40 hours per week, Mon-Fri 7am-7pm and rotating Saturdays. This position is based in the Advocate Health system's Illinois facilities.

Qualifications

• Demonstrated leadership: delegation, team building, prioritization, problem solving.
• Excellent written and verbal communication; strong customer service skills.
• Intermediate computer skills; Excel, Word, email applications.
• Understanding of medical terms used in scheduling and registration.
• Typing/data entry speed and accuracy.
• Excellent organizational abilities.
• Ability to follow written and spoken instructions and sort data.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Lead and direct patient services staff; schedule and guide staff performance.
• Participate in HR tasks including interviewing, on-boarding, and staff development.
• Greet patients/visitors; answer calls and take messages.
• Register patients; collect demographics and verify/record insurance data.
• Schedule appointments; inform patients about test prep and arrival timing.
• Update insurance and financial responsibility data; communicate changes.
• Ensure data accuracy and comply with government/third-party requirements.
• Manage patient flow; assist with transportation and directions.
• Complete visit closure, scheduling follow-ups, and provide summaries.
• Handle filing/delivery of patient information as needed.

Skills

Leadership

Communication

Interpersonal skills

Computer skills

Medical terminology

Data entry

Organization

Reading/writing instructions

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

Advocate Health in Olympia Fields seeks an experienced Building Operations administrative supervisor to lead patient services staff and manage daily operations. You will schedule staff, provide day-to-day guidance, and ensure accurate patient registration and insurance processes.

The role requires strong leadership, communication, and organizational skills, with 40 hours per week, Mon-Fri 7am-7pm and rotating Saturdays. This position is based in the Advocate Health system's Illinois facilities.