Patient Access Operations Lead: Scheduling & Service Excellence

Northwestern Medicine group; Geneva (IL); On-site; USD 37,000 - 56,000; Full time

Job summary

Northwestern Medicine seeks a Patient Access Ops Coordinator in Illinois to deliver exceptional customer service and manage staff scheduling across multiple sites. The role emphasizes coaching, policy access, and ensuring efficient patient check-in processes.

Qualifications include 4–7 years in health care or customer service, strong English communication, and basic computer skills. This full-time position monitors performance and supports patient satisfaction goals.

Qualifications

• Four to seven years of increasingly responsible positions within a related health care or customer service setting.
• Excellent interpersonal verbal communication skills. Excellent problem solving skills.
• Ability to read and communicate effectively in English.
• Basic computer skills and typing at about 40 wpm.

Responsibilities

• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction and efficiency.
• Provide one to one coaching and mentoring; ensure staff has access to necessary policies and training.
• Coordinate and manage staff scheduling and coverage for optimum department operation.
• Identify, analyze, and report key issues/trends to management with recommendations.
• Assist in budget input, staffing and cost containment discussions and capital needs.

Skills

Interpersonal communication

Problem solving

English proficiency

Typing speed 40 wpm

Tools

Registration system

Job description

Northwestern Medicine seeks a Patient Access Ops Coordinator in Illinois to deliver exceptional customer service and manage staff scheduling across multiple sites. The role emphasizes coaching, policy access, and ensuring efficient patient check-in processes.

Qualifications include 4–7 years in health care or customer service, strong English communication, and basic computer skills. This full-time position monitors performance and supports patient satisfaction goals.