Patient Access & Scheduling Specialist

Chicago Family Health Center; Chicago (IL); Hybride; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

BCBS Medical PPO

Dental

Vision

Tuition Reimbursement

11 Holidays

Paid Time Off

Personal Days

Sick Days

Résumé du poste

Chicago Family Health Center is seeking a friendly Patient Service Representative to support patient registration, scheduling, front desk, and insurance verifications at our South Chicago location. You will greet patients, gather demographics, manage appointments, and handle payments while upholding privacy and HIPAA guidelines.

The role requires strong communication, multitasking, and teamwork in a fast-paced medical office.

Qualifications

• High school diploma or equivalent.
• Previous medical office or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Knowledge of medical terminology and insurance billing preferred.

Responsabilités

• Greet patients and visitors in a professional and courteous manner
• Register patients by verifying demographic and insurance information
• Schedule appointments and maintain appointment calendars
• Answer incoming calls and direct them to the appropriate department or staff member
• Verify insurance eligibility and coverage
• Collect co-payments and outstanding balances
• Handle patient complaints and resolve issues in a timely and professional manner
• Maintain patient confidentiality and privacy
• Perform basic administrative duties such as filing, faxing, and scanning documents
• Adhere to all HIPAA regulations and guidelines

Connaissances

Communication

Multitasking

Detail-oriented

Team collaboration

Conflict resolution

Formation

High School Diploma or Equivalent

Associate Degree preferred

Billing/Coding certification preferred

Outils

EMR systems

Microsoft Office

Description du poste

Chicago Family Health Center is seeking a friendly Patient Service Representative to support patient registration, scheduling, front desk, and insurance verifications at our South Chicago location. You will greet patients, gather demographics, manage appointments, and handle payments while upholding privacy and HIPAA guidelines.

The role requires strong communication, multitasking, and teamwork in a fast-paced medical office.