Patient Services Specialist: Registration & Scheduling

Carle; Olney (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health in Illinois is seeking a friendly Patient Services Representative to register new and existing patients, check them in for appointments, collect co-pays and route inquiries to the appropriate providers. You will handle medical records requests, answer phones, and support front-desk operations to ensure a smooth patient experience.

You will work with desk-based computer systems, assist in training new staff, maintain patient advocacy, and participate in departmental processes to

Qualifications

• Associate's degree or related field required or equivalent experience.
• Experience in customer-facing roles preferred.
• Proficiency with standard desk software and record requests.

Responsibilities

• Register new and existing patients accurately and efficiently.
• Check patients in for scheduled appointments and collect co-pays.
• Process requests to locate, send and receive patient records; maintain desk software.

Skills

Customer service

Cash handling

Phone etiquette

Education

Associate's Degree: Related Field

Experience In Lieu of Education

Tools

Computer applications

Job description

Carle Health in Illinois is seeking a friendly Patient Services Representative to register new and existing patients, check them in for appointments, collect co-pays and route inquiries to the appropriate providers. You will handle medical records requests, answer phones, and support front-desk operations to ensure a smooth patient experience.

You will work with desk-based computer systems, assist in training new staff, maintain patient advocacy, and participate in departmental processes to