On-site Medical Office Supervisor & Patient Services Lead

SIU Medicine; Springfield (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

SIU School of Medicine in Springfield, IL, seeks a Supervising Administrative Specialist to lead Medical Office staff in front desk and call center operations, ensuring courteous, accurate, and efficient patient processing.

The role focuses on registration, scheduling, insurance verification, billing, and collections, with staff training and performance oversight to maintain high-quality clinic services.

Qualifications

• Knowledge of medical office operations, including registration and scheduling.
• Experience with patient billing, eligibility, and collections.
• Ability to supervise front desk staff and ensure courteous patient service.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Oversee front desk and call center staff to ensure smooth patient flow.
• Manage patient registration, scheduling, and insurance verification processes.
• Monitor billing accuracy and accounts maintenance; address queries from patients and staff.
• Train and coach staff; enforce clinic policies and procedures.
• Coordinate with department leadership to maintain high-quality patient services.

Skills

Staff supervision

Training & mentoring

Customer service

Communication

Time management

Team coordination

Education

Business/medical office education

Healthcare administration experience

Tools

Medical office software

Billing systems

Job description

SIU School of Medicine in Springfield, IL, seeks a Supervising Administrative Specialist to lead Medical Office staff in front desk and call center operations, ensuring courteous, accurate, and efficient patient processing.

The role focuses on registration, scheduling, insurance verification, billing, and collections, with staff training and performance oversight to maintain high-quality clinic services.