Patient Access Team Lead: Scheduling & Service

Northwestern Medicine; DeKalb (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A leading healthcare provider in Illinois seeks a Team Lead to enhance patient interactions and uphold service standards. This role encompasses customer service excellence, patient scheduling, and collaborating across departments. Applicants should possess at least two years of relevant experience, excellent communication skills, and basic computer proficiencies. Offering competitive benefits including tuition reimbursement and 401(k) matching, this position supports professional growth and quality patient care.

Qualifications

• Minimum of two years experience in customer service or patient relations.
• Ability to read and communicate effectively in English.
• Basic computer skills and ability to type 40 wpm.

Responsibilities

• Provide exceptional customer service to consumers.
• Facilitate the pre-authorization of diagnostic exams.
• Ensure patient confidentiality per HIPAA regulations.
• Assist with staff training and development.

Skills

Customer Service Orientation

Excellent Communication Skills

Problem Solving Skills

Organizational Skills

Multi-tasking Ability

Education

Bachelor's degree

Tools

Epic

Job description

A leading healthcare provider in Illinois seeks a Team Lead to enhance patient interactions and uphold service standards. This role encompasses customer service excellence, patient scheduling, and collaborating across departments. Applicants should possess at least two years of relevant experience, excellent communication skills, and basic computer proficiencies. Offering competitive benefits including tuition reimbursement and 401(k) matching, this position supports professional growth and quality patient care.