Patient Services Lead & Team Coach

Advocate Health Care; Olympia Fields (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Advocate Health Care is seeking a capable administrator to lead patient services staff in a fast-paced medical office environment. You will train, direct, and schedule staff while ensuring accurate patient registration and billing information.

The role requires strong communication, organization, and problem-solving skills, with 3 years in customer service or leadership and solid MS Office proficiency. This on-site position offers regular weekday hours and rotating Saturdays.

Qualifications

• Typically requires 3 years of experience in customer service and/or in providing leadership.
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities.
• Excellent communication, customer service and interpersonal skills.
• Intermediate computer skills including Microsoft Office and email.

Responsibilities

• Acts as a resource to patient services staff, including training/orienting and providing day-to-day work direction.
• Assists with human resource responsibilities such as interviewing and staff development and performance feedback.
• Greets patients and visitors, answers calls, screens calls, and takes messages.
• Registers patients, collects demographics and insurance information, and posts payments.
• Schedules patient appointments and provides information on test preparations and arrivals.
• Updates insurance and other data and communicates changes to patients.
• Ensures accuracy of patient information, including government and third-party payor requirements.
• Monitors patient flow to ensure efficient and courteous care; assists with transportation and directions.
• Performs visit closure, schedules follow-ups, and provides visit summaries.
• May file/retrieve/deliver patient information and required forms.

Skills

Leadership

Communication

MS Office / Email

Medical terminology

Typing speed

Organization

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Email (Outlook)

Job description

Advocate Health Care is seeking a capable administrator to lead patient services staff in a fast-paced medical office environment. You will train, direct, and schedule staff while ensuring accurate patient registration and billing information.

The role requires strong communication, organization, and problem-solving skills, with 3 years in customer service or leadership and solid MS Office proficiency. This on-site position offers regular weekday hours and rotating Saturdays.