Lead Patient Access & Scheduling Coordinator

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Hoffman Estates (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Paid volunteer time off

Parental leave

Adoption and surrogacy support

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Hoffman Estates, IL seeks a Lead Patient Service Representative to greet patients, schedule appointments, and manage front desk duties in a busy, multi-specialty setting.

The role requires at least 1 year of medical office experience and strong HIPAA compliance. You will handle payments, verify insurance, and support a physician-led, collaborative team committed to quality care and excellent patient experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior experience in a receptionist/front desk role strongly preferred.

Responsibilities

• Greet patients at check-in/out and schedule appointments.
• Coordinate provider schedules to improve access and reduce wait times.
• Update patient demographics and verify insurance in EPIC.
• Collect copayments and reconcile daily financial transactions.
• Answer a multi-line phone system and route inquiries.
• Maintain patient confidentiality per HIPAA standards.
• Assist with scheduling follow-up and referrals as needed.
• Monitor wait times and communicate delays with empathy.

Skills

Customer service

Phone etiquette

HIPAA

EPIC EMR

Cash handling

Scheduling

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Midwest Physicians Administrative Services, LLC dba Duly Health and Care in Hoffman Estates, IL seeks a Lead Patient Service Representative to greet patients, schedule appointments, and manage front desk duties in a busy, multi-specialty setting.

The role requires at least 1 year of medical office experience and strong HIPAA compliance. You will handle payments, verify insurance, and support a physician-led, collaborative team committed to quality care and excellent patient experience.