Patient Services & Support Specialist I

Lincare-085e31cd; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare-085e31cd in Phoenix, AZ is seeking a customer-focused associate to answer questions, resolve issues, and identify ongoing product or service needs while supporting physician-directed compliance.

Responsibilities include handling inbound/outbound calls, documenting interactions in the Productivity system, and updating patient demographics in the records. Clear communication with patients and coworkers is essential.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Must meet licensing requirements for the location.
• Computer data entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Effective communication

Train employees

Documentation

Dose calculation

Education

High school diploma or GED

Licensing requirements

Computer data entry experience

Job description

Lincare-085e31cd in Phoenix, AZ is seeking a customer-focused associate to answer questions, resolve issues, and identify ongoing product or service needs while supporting physician-directed compliance.

Responsibilities include handling inbound/outbound calls, documenting interactions in the Productivity system, and updating patient demographics in the records. Clear communication with patients and coworkers is essential.