Patient Care & Support Specialist I

Lincare Holdings Inc.; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Lincare Holdings Inc. seeks a customer service associate to handle inbound and outbound calls, answer questions, resolve problems, and identify additional product or service needs while ensuring compliance with physician direction.

You will document calls in the Productivity system, verify and update demographic data, and support ongoing care coordination by providing accurate records and timely follow-up with customers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Lincare Holdings Inc. seeks a customer service associate to handle inbound and outbound calls, answer questions, resolve problems, and identify additional product or service needs while ensuring compliance with physician direction.

You will document calls in the Productivity system, verify and update demographic data, and support ongoing care coordination by providing accurate records and timely follow-up with customers.