Patient Service & Education Specialist

Lincare Holdings; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings is seeking a customer service-oriented individual to support patients by answering questions, resolving issues, and identifying ongoing needs for products and services. You will enter orders, document calls, and ensure accurate patient demographics in the system.

The role emphasizes clear communication with customers and coworkers, training support for staff, and adherence to physician-directed instructions in a healthcare environment.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Ability to train employees.
• Calculate figures and amounts for frequency and doses dispensed.

Responsibilities

• Communicates with customers via inbound and outbound calls and educates customers about products/services.
• Documents calls and orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Documentation

Data entry

Education

High School Diploma / GED

Tools

Computer systems

Job description

Lincare Holdings is seeking a customer service-oriented individual to support patients by answering questions, resolving issues, and identifying ongoing needs for products and services. You will enter orders, document calls, and ensure accurate patient demographics in the system.

The role emphasizes clear communication with customers and coworkers, training support for staff, and adherence to physician-directed instructions in a healthcare environment.