Patient Services & Compliance Support Specialist

Lincare Holdings Inc.; San Jose (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Tuition Reimbursement

Employee Discounts

Job summary

Lincare Holdings Inc. in California is seeking a patient-focused Customer Service Representative to communicate with customers, answer questions, and identify ongoing product or service needs while ensuring adherence to physician directions.

You will document calls, enter orders, verify demographics, and support training of colleagues while working with a supportive team in a regulated healthcare environment.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer communication

Data entry

Documentation

Problem solving

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare Holdings Inc. in California is seeking a patient-focused Customer Service Representative to communicate with customers, answer questions, and identify ongoing product or service needs while ensuring adherence to physician directions.

You will document calls, enter orders, verify demographics, and support training of colleagues while working with a supportive team in a regulated healthcare environment.