Healthcare Customer Support Specialist

Lincare-085e31cd; Palm Desert (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lincare in Palm Desert, CA is seeking a customer-facing role focused on answering questions, resolving problems, and supporting physician-directed product/service needs. You will handle inbound/outbound calls, educate customers, and document and enter orders while maintaining accurate demographic records.

The position emphasizes effective communication with patients and coworkers, adherence to instructions, and participation in ongoing training and compliance programs.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Read documents

Effective communication

Training of employees

Calculate figures/doses

Follow oral/written instructions

Education

High School Diploma / GED

Computer data entry

Licensing requirements (location)

Job description

Lincare in Palm Desert, CA is seeking a customer-facing role focused on answering questions, resolving problems, and supporting physician-directed product/service needs. You will handle inbound/outbound calls, educate customers, and document and enter orders while maintaining accurate demographic records.

The position emphasizes effective communication with patients and coworkers, adherence to instructions, and participation in ongoing training and compliance programs.