Healthcare Customer Support Specialist

Lincare Holdings Inc.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. in Phoenix, AZ, is seeking a customer service representative to handle inbound and outbound calls, answer questions, and support compliance with physician directions. You will document interactions in the system and verify patient information, maintaining accurate demographics in records.

You will also assist in training staff and ensure proper data entry, contributing to high-quality patient care and efficient service delivery in a healthcare setting.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training
• Must meet licensing requirements necessary for specific location
• Computer entry experience required

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Reading documents

Communication

Training others

Numerical calculations

Follow instructions

Education

High school diploma or GED

1–3 months related experience or training

Licensing requirements per location

Computer data entry experience

Job description

Lincare Holdings Inc. in Phoenix, AZ, is seeking a customer service representative to handle inbound and outbound calls, answer questions, and support compliance with physician directions. You will document interactions in the system and verify patient information, maintaining accurate demographics in records.

You will also assist in training staff and ensure proper data entry, contributing to high-quality patient care and efficient service delivery in a healthcare setting.