Patient Services Specialist

Boston Medical Center; Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

GBMC HealthCare seeks a clerical associate to support practice operations. You will handle high volumes of phone calls, screen visitors, schedule appointments, verify insurance, and assist patients with MyChart registration.

You will also collect co-pays, perform basic arithmetic, process referrals, and route messages to providers, while adhering to established policies and maintaining patient privacy.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Knowledge of medical terminology.
• Excellent written and oral communication skills.
• Ability to perform non-complex arithmetic calculations.
• Organize and prioritize tasks; manage multiple tasks and phone volume.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and appointments.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance information and obtains referrals as needed.
• Assists patients with registering for MyChart and pre-registration.
• Manages high volume of telephone calls and routes to providers.
• Handles in-basket messages and EPIC secure chats as appropriate.
• Collects co-payments, form fees, and outstanding balances; performs simple arithmetic and deposits.

Skills

Customer service

Medical terminology

Written & verbal communication

Arithmetic calculations

Task prioritization

Phone volume management

Education

High School or GED equivalency

Job description

GBMC HealthCare seeks a clerical associate to support practice operations. You will handle high volumes of phone calls, screen visitors, schedule appointments, verify insurance, and assist patients with MyChart registration.

You will also collect co-pays, perform basic arithmetic, process referrals, and route messages to providers, while adhering to established policies and maintaining patient privacy.