Patient Services Specialist: Scheduling & Billing

Boston Medical Center; United States; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Free parking

Tuition assistance

Health, dental, vision coverage

Retirement savings plan

Job summary

GBMC HealthCare is seeking a qualified clerical assistant to support practice operations, including patient registration, scheduling, and copay collections. The role requires strong customer service, medical terminology knowledge, and multitasking in a fast-paced office.

Under limited supervision, you will handle calls, verify insurance, assist with MyChart, and process referrals, while maintaining accuracy and privacy. This position offers full-time hours in a hospital setting.

Qualifications

• High School diploma or GED required.
• Knowledge of medical terminology preferred.
• Strong written and verbal communication skills.
• Ability to perform simple arithmetic.
• Excellent organizational and prioritization abilities.
• Capable of managing multiple tasks and high call volumes.

Responsibilities

• Receives and screens visitors and telephone calls.
• Relays information about GBMC and reminds patients of appointments.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance information and referrals as needed.
• Assists patients with MyChart registration.
• Manages high volume of telephone calls and routes to providers.
• Addresses all messages by end of day.
• Performs pre-registration and confirmation of appointments.
• Checks in patients, verifies insurance, collects IDs.
• Manages referral work queues and incoming faxes.
• Scans medical records to patient MRN and responds to In Basket messages.
• Collects co-payments and performs basic reconciliations.
• Schedules diagnostics/tests per payer restrictions and notifies patients.
• Obtains referrals and preauthorization as required.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic calculations

Organization and prioritization

Multi-tasking and phone volume

Education

High School or GED

Job description

GBMC HealthCare is seeking a qualified clerical assistant to support practice operations, including patient registration, scheduling, and copay collections. The role requires strong customer service, medical terminology knowledge, and multitasking in a fast-paced office.

Under limited supervision, you will handle calls, verify insurance, assist with MyChart, and process referrals, while maintaining accuracy and privacy. This position offers full-time hours in a hospital setting.