Patient Services Specialist: Scheduling, Records & Billing

Messino Cancer Centers; Asheville (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Messino Cancer Centers is seeking a Patient Services Specialist to provide front-end patient support, schedule appointments, manage medical records, and handle financial transactions with accuracy and empathy.

The role requires strong customer service, attention to detail, and the ability to multitask across a multi-site environment while ensuring HIPAA compliance and smooth clinic operations.

Qualifications

• High School Diploma required; an Associates degree preferred.
• At least 1 year of healthcare experience; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.

Responsibilities

• Greet and assist patients at check-in; verify identity and document arrival in EMR.
• Schedule and manage patient appointments, including follow-ups and referrals.
• Maintain medical records, ensure HIPAA compliance, and process records requests.
• Collect and post patient payments and co-pays; issue receipts and notify finance when needed.
• Coordinate communications between patients, clinicians, and care teams; assist with multi-site coverage.

Skills

Interpersonal skills

Communication

Critical thinking

Multitasking

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Messino Cancer Centers is seeking a Patient Services Specialist to provide front-end patient support, schedule appointments, manage medical records, and handle financial transactions with accuracy and empathy.

The role requires strong customer service, attention to detail, and the ability to multitask across a multi-site environment while ensuring HIPAA compliance and smooth clinic operations.