Patient Services Coordinator: Scheduling, Records & Billing

American Oncology Management Company; Columbus (OH); On-site; USD 23,000 - 36,000; Full time

Job summary

The American Oncology Management Company is seeking a Patient Services Specialist at Zangmeister Cancer Center to deliver front-end patient support across intake, scheduling, records, and payments. You will ensure accurate documentation and exceptional customer service in a fast-paced, multi-site environment.

Responsibilities include greeting patients, verifying identities, managing EMR entries, coordinating appointments, processing payments, and supporting cross-functional teams with

Qualifications

• Minimum 1 year of experience in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and verify identity; update EMR with demographic data.
• Schedule appointments and coordinate physician requests per policy.
• Maintain patient charts in the EMR and manage records/documents.
• Process patient payments and daily reconciliations; notify Financial Counselor when needed.
• Ensure compliance with HIPAA and clinic policies; provide coverage across stations.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Associates degree preferred

Tools

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

The American Oncology Management Company is seeking a Patient Services Specialist at Zangmeister Cancer Center to deliver front-end patient support across intake, scheduling, records, and payments. You will ensure accurate documentation and exceptional customer service in a fast-paced, multi-site environment.

Responsibilities include greeting patients, verifying identities, managing EMR entries, coordinating appointments, processing payments, and supporting cross-functional teams with