Patient Services Specialist: Front Desk & Records Expert

American Oncology Network, Inc.; Shenandoah (TX); On-site; USD 21,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, manage patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and exceptional customer service.

Responsibilities span check-in, appointment coordination, EMR documentation, payments, and cross-site coverage as needed, ensuring HIPAA compliance and smooth patient flow.

Qualifications

• High school diploma required; associates degree preferred.
• Minimum 1 year in a healthcare setting; physician office experience preferred.
• Strong customer service, communication, and multitasking abilities.

Responsibilities

• Greet patients professionally and verify identity per policies.
• Check in/out patients, document demographics and arrival in EMR.
• Collect payments and issue receipts; notify Financial Counselor when needed.
• Schedule and manage appointments across multiple physician orders.
• Maintain patient charts and respond to records requests per HIPAA.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Documentation

MS Office

EMR proficiency

Education

High School Diploma

Associates degree preferred

Tools

EMR system

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support, manage patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and exceptional customer service.

Responsibilities span check-in, appointment coordination, EMR documentation, payments, and cross-site coverage as needed, ensuring HIPAA compliance and smooth patient flow.